Chase, 2019 - 2020

Wrote UX microcopy for Chase mobile app to launch new features including Grammar, an allowance solution for parents and their children. Developed infrastructure in Jira and Confluence including Spanish translation library, editorial standards and scrum lists. Worked with cross-functional teams including UX designers, engineers, legal, IT and product marketing teams. Trained in ADA and best practices for UX content strategy in an agile environment, working in sprints across all aspects of the product cycle. Responded to customer feedback and streamlined user experience to facilitate the customer journey on every screen.